Mobile Banking

Mobile Banking

Summary

How smart is your smartphone? Do everything you do with I-Bank online banking — from the convenience of your mobile phone or device. Check your balance, make transfers, and more. Simply download our app to your smartphone to get started with I-Bank Mobile — it's free.

  • Conduct banking business from your smartphone
  • Download our free app to get started
  • As with I-Bank online banking, you can manage your accounts 24/7
  • View account balances
  • Transfer funds between accounts
  • View past transactions
  • Find nearest ATM


FAQs

General FAQs

Simply click the question to view the answer.

Q. What is I-Bank Mobile Banking?

A. In short, with I-Bank Mobile, you can be sure that your banking activities are with you at all times. You can securely access your Maple City Savings Bank accounts from your mobile device to check account balances, transfer funds, find your nearest branch and ATM and more.

Q. What can I do with I-Bank Mobile Banking and what are the requirements?

A. With SMS Text Messaging Service

Use the SMS text messaging service to:

  • Check account balances
  • Review recent account activity
  • Find ATM and branch locations

Requirements:

To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with I-Bank Mobile. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received.

With Mobile Browser Service

Use the mobile browser service to:

  • Check account balances
  • Review recent account activity
  • Transfer money between accounts
  • Find ATM and branch locations

Requirements:

To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. You access the I-Bank Mobile website using the link sent by SMS text message during the enrollment process.

Downloadable Application

Use the downloadable application service to:

  • Check account balances
  • Review recent account activity
  • Transfer money between accounts
  • Find ATM and branch locations

Requirements:

To use the I-Bank Mobile Banking downloadable application, your mobile device must have an operating system that supports application downloads and may require a data service plan. You download the I-Bank Mobile application, TouchBanking, using the link sent by SMS text message during the enrollment process.

Q. Why should I use I-Bank Mobile?

A. The real-time convenience of I-Bank Mobile just cannot be matched by anything else. Think about all your situational scenarios where it can really come in handy:

  • When you're at the electronics store, and you see that big screen HDTV you absolutely just have to buy — play it safe and make a quick check on your account balance and make sure you have enough money before you purchase
  • How many times do you find yourself simply waiting around? If you're waiting at the DMV, or waiting at the airport for your flight — this would be a great time to get in tune with your spending habits by checking and reviewing your transaction history

Q. Is there any cost for I-Bank Mobile?

A. Our mobile banking apps are free and we do not charge for text banking; however, standard text message charges and data plan fees may apply. Consult your phone carrier for details.

Q. What is Text Banking?

A. Text Banking makes it easy for you to check account information via text message, receive text alerts and find the nearest ATM or branch in seconds. To use Text Banking once you've activated I-Bank Mobile, simply send a text message with one of the Text Banking commands to 48179, the short code for I-Bank Mobile. Reply HELP to 48179 for help. Reply STOP to 25215 to cancel. Message and data rates may apply. Check your carrier plan for details.

Q. What if I forget the Text Banking commands?

A. Text HELP to 48179 to receive a short list of the most common commands. Message and data rates may apply. Check your carrier plan for details.

Q. What if I don't receive text messages when I try to enroll in I-Bank Mobile?

A. Text messages for I-Bank Mobile are sent via a short code. For example, when you text the command BAL to 48179, you are texting to a short code versus a full telephone number. Please contact your mobile service provider to ensure they allow short codes. Message and data rates may apply. Check your carrier plan for details.

Q. How do I access mobile banking from my phone's browser?

A. When you activate and request the Mobile Web service, you'll receive a text message containing a link to access mobile banking from your device. When you click that link on your device, your phone's browser will take you to the sign in page for mobile banking. Message and data rates may apply. Check your carrier plan for details.

If you need to request that link again, sign in to I-Bank, select Options at the top right-side of your screen, scroll down to Mobile Banking Profile and click Manage Device(s) button. Click on the drop down menu under the "My Phone" tab. Choose the "Get a link to the Mobile Banking website" option next to the phone number you want to send the link to. You'll receive a text message containing the link.

Q. How do I download the Android®, BlackBerry® or iPhone® application?

A. When you activate and request the Mobile App service, TouchBanking, you'll receive a text message containing a link to download the Mobile Banking application. When you click that link on your device, you'll automatically be directed to the appropriate Fiserv application for your device. Message and data rates may apply. Check your carrier plan for details.

If you need to request that link again, sign in to I-Bank, select Options at the top right-side of your screen, scroll down to Mobile Banking Profile and click Manage Device(s) button. Click on the drop down menu under the "My Phone" tab. Choose the "Download the application" option next to the phone number you want to send the link to. You'll receive a text message containing the link.

Q. How do I deactivate mobile banking?

A. Reply STOP to 25215 to cancel. Message and data rates may apply. Check your carrier plan for details. Or sign in to I-Bank and select Options at the top right-side of your screen, scroll down to Mobile Banking Profile and click Manage Device(s) button. Click on the drop down menu under the "My Phone" tab. Choose the "Stop using this phone for Mobile Banking" next to the phone number you want to deactivate.

Q. What if my mobile device is lost or stolen?

A. Nobody wants their phone lost or stolen. But in the rare case that it does, you should know that your mobile banking access is secured.

  • Other than your user name, no personal information from your Mobile Banking account is ever stored on the phone. Your password is never stored.
  • Your login session automatically times out after 5 minutes of inactivity if you have the downloadable application and after 10 minutes if using the Web application.

Please see the "How do I deactivate mobile banking?" section.

Q. Can I transfer money to other banks or pay bills with I-Bank Mobile?

A. No, only transfers between Maple City Savings Bank's accounts can be done at this time.

Q. How current is the account and transaction information?

A. When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. We don't show any pending transactions.

Q. How do I know I'm downloading the real app?

A. It's important to download the mobile app from the link provided when you sign-up for I-Bank Mobile. Make sure Fiserv, Inc. is listed as the app publisher or seller in the app store or download site. Fiserv, Inc. is the app publisher for Maple City Savings Bank's mobile banking application and TouchBanking is the name of the application.

Registration FAQs

Q. How can I get I-Bank Mobile?

A. It's really easy to get I-Bank Mobile. Here is what you will need:

  • An eligible I-Bank Online Banking account
  • A smartphone (iOS, Android, BlackBerry), a web-enabled device (mobile browser) or standard mobile device with text capabilities. Message and data rates may apply. Check your carrier plan for details.

You can register for Mobile Banking through your online banking service. Be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for I-Bank Mobile Banking, you can choose which:

  • Services you want to use
  • Accounts you want to access

During registration, we send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system.

Q.Do I have to agree to the Terms and Conditions to use Mobile Banking?

A. Yes, you must read and accept our terms and conditions. If you have any questions about the points of our terms and conditions, call 607-324-1822.

Q.Can I register multiple users to the same phone?

A. For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

Q.I received my activation code but never used it--what do I do now?

A. Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to I-Bank, your online banking account, and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.

Q.I haven't received the activation code on my mobile phone. What should I do?

A. Check the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:

  • Verify that your mobile phone is on and able to receive text messages. Check with your mobile service carrier if you're not sure you can receive text messages.
  • Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code.
  • Request a new activation code. Go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get a new activation code. We'll send you a text message with a new activation code.

Security FAQs

Q. Is I-Bank Mobile secure?

A. I-Bank Mobile uses leading-edge technology to help ensure all of your account information and activity is safe and secure. The security and integrity of customers' accounts and transactions are top priorities for Maple City Savings Bank.

  • Smartphones such as iPhones, Android and Blackberry have a very controlled and secure operating system
  • I-Bank Mobile uses 128 bit SSL encryption just like I-Bank, our online banking application – which basically encrypts and protects any transmission of data including customer account information
  • I-Bank Mobile uses strong Firewalls just like I-Bank – which protects from unauthorized or malicious intrusion
  • I-Bank Mobile uses your Username & Password for access, just like I-Bank. And just like with I-Bank, your account will lock down after 5 incorrect attempts from your mobile device.
  • Mobile banking uses additional Security Q&A authentication for initial access to your account